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If you need our help with an order, billing, or a general question please contact us by using the form below or call (800) 701-6659. If you're old school and want to send us snail mail you can do that too, our address is Direct Eliquid 1200 North Federal Highway Suite 200, Boca Raton FL 33432. For assistance with warranty replacements please contact the manufacturer directly, the contact information is located on the product packaging. We are unable to assist in account changes and product replacements for items which were not purchase through this website without a matching order number.